Visiting our hospital
What happens if you’re referred to our team
Whether you have been referred to our referrals team internally through one of our surgeries or by your usual vet if you are not a Bishopton client, we will contact you to arrange a consultation to discuss your concerns and meet both you and your pet.
At this stage we will talk about treatment options, your pet’s recovery and the costs.
We can then book a date that is convenient for you and your pet.
Prior to your treatment date you will receive all of the information and a full estimate via email and PetsApp. This will give you directions to the practice and pre op information including what to do with your pet’s food and medication on the morning of your appointment.
If you have any concerns, please contact us at any stage.
How a day in our hospital works for our patients
On a typical day we will have three admit slot times for you to choose from to suit you and your day.
The first block of admits are between 8.30am and 9.30am and these are often reserved for CT scans and complex surgeries such as orthopaedics, soft tissue procedures and lap spays.
We do have later morning slots from 10am to 11am if this suits your day better or to allow for travel time – please discuss any concerns with our team.
We usually admit major surgical patients first thing to allow sufficient time for imaging, prep and the procedure itself. Some patients requiring constant pain monitoring and assistance with mobility and bladder care will stay overnight.
Afternoon slots are often reserved for gastrointestinal surgeries, dental work and non sterile procedures.
We are a 24/7 hospital with our own team members on site around the clock.
You will get regular updates from our nursing team over the phone and PetsApp. We can also send you videos and pictures so please tell us your preferences.
Our wards are very comfortable. All patients have heat pads, orthopaedic beds and the cats have hideaways and cat friendly music played to them. Feliway diffusers are in all cat areas and sprays can be used on their bedding.
If your pet is anxious or worried, please speak to us. We can take some bedding or toys from home or use anti-anxiety medication to make their stay more comfortable.
If your pet is on a specific diet or has food allergies, please bring some of their food along with them to assist with their stay.
All discharges planned for the same day will often occur early to late afternoon. The referral vet will call you after their procedure and will be able to guide you on what to expect.
What to do in Ripon while waiting
Many of our clients live locally but for those who have travelled further and expect to collect their pet on the same day, we are very lucky to be in a very beautiful corner of the country.
Our practice has plenty of free parking on-site, including allocated disability bays and a wheelchair accessible entrance.
Straight from the end of the driveway you are in Studley Royal Deer Park – a wonderful place to explore while your pet is with us.
We recommend avoiding Fountains Abbey as while it is also very pretty, phone signal can be challenging should we want to update you!
There is a wonderful garden centre and coffee shop 200m from the end of the drive called Tates and this is also dog friendly. In our opinion their cakes are lovely and well worth a try!
Within Ripon itself we have a number of dog friendly eateries such as Storehouse & Oliver's Pantry.
We hope that you can enjoy exploring Ripon while we care for your pet.