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Pet Insurance

We hope your pet stays in good health but, ask yourself, could you afford an unexpected veterinary bill of £2000? In the absence of a Pet National Health Service, lifelong pet insurance may offer the best solution for pet owners. It is for this reason we suggest all our clients take out a good quality pet insurance product. 

Insurance Claims - If you have pet insurance and wish to claim for veterinary fees, we would be more than happy to process them for you. You are kindly requested to bring your policy and claim form with you when presenting your pet for treatment.Please ensure the policyholder has signed the form, together with his/her name and address and policy number. We will complete the veterinary sections of the insurance form and submit it to your insurance company on your behalf. 

Routine Claims and Continuation Claims - A routine / indirect claim is where you deal with your insurance company yourself, and you pay our invoices and then claim back from your insurance company. You will be asked to pay on the day of treatment. 

Direct Claims - We can claim veterinary fees directly from the insurance company for any amount which exceeds the excess if applicable. There is a £15 admin charge for each direct claim, which must be paid upfront as your insurance company will not cover this charge. However, if you are a member of our Lifetime Care Club this fee is waived. 

In these cases, the direct claim mus be authorised by the practice prior to treatment. The policy excess and co-payments if applicable, must be paid at the time of treament. 

The account holder remains liable for any outstanding balance which is not covered by the insurance policy. 

Please remember that the insurance policy (contract) is between you and your insurance company, not the veterinary practice. Due to the Data Protection Act, insurance companies are no longer able to discuss insurance claims directly with the veterinary surgery, unless you give them verbal or written permission to do so.

Insurance Policy Excess - the insurance policy excess is the portion of the bil that your insurance company will not cover, and which you must pay. This excess can be a fixed amount, a percentage of the bill, or a combination of both. It is the owner's responsibilty to be aware of the policy excess that needs to be settled.

We are a Vetsure-accredited practice and, as such, promote the Vetsure range of pet insurance products. As a recognised practice we benefit from active communication channels with the Vetsure team. This means that we can obtain pre-authorisation prior to starting treatment and can help make the claim process as easy as possible.

There is an insurance administration fee of £15.00 per new condition.  For members of our Lifetime Care Club plan this fee is covered within the plan as an additional perk.

At Bishopton we are a Vetsure-accredited practice and, as such, promote the Vetsure range of pet insurance products. As a recognised practice we benefit from active communication channels with the Vetsure team. This means that we can obtain pre-authorisation prior to starting treatment and can help make the claim process as easy as possible.

There is an insurance administration fee of £15.00 per new condition.  For members of our Lifetime Care Club plan this fee is covered within the plan as an additional perk.

 

Why we promote Vetsure:-

TRUSTED - The Vetsure pet insurance range has been designed in close collaboration with vets to try to keep things as clear and simple as possible. We work very closely with Vetsure to make sure that, should your pet require treatment, we will make the claims process as simple as possible.

SIMPLE - Because we are a Vetsure accredited practice, all claims will be settled direct. This means at the time of treatment, simply pay the policy excess contribution and leave the rest to us!

TAILORED - Pick and choose from a range of benefits to suit you and your budget. You can further tailor your cover and choose between three excess levels (£69, £109 and £149). The higher the excess you choose, the lower the monthly premium. Vetsure will only charge the excess ONCE per unrelated condition (many pet insurers charge the excess every year – which can soon make costs add up).

LIFELONG - Vetsure insurance policies aim to avoid the pitfalls so frequently experienced with other types of policies. Therefore, ALL Vetsure policies are ‘lifelong’, which means their policies provide cover for long-term and recurring conditions (just be sure to renew your policy and keep your premiums up to date).

Get 5 Weeks’ Free*! Furthermore, as a fully accredited Vetsure practice we can offer our clients 5 weeks cover free of charge. Simply choose whichever level of cover you are interested in taking out and get the first 5 weeks free. If you’re happy, your cover will continue seamlessly! To activate your 5 Weeks’ Free cover online, click the button below or you can call the friendly team at Vetsure on 0800 050 2022.

*You must contact Vetsure to activate your cover. Cover for accidents starts immediately once your free trial has been activated. There is a 14-day 'waiting period' for illness conditions - meaning illness conditions occurring or showing clinical signs during this period will be excluded. For more informatuion visit www.vetsure.com

If you like to shop around for insurance here are our top tips to help you choose:
  • Do the vet-fee benefits ‘recharge’ every year that the policy is in place so that ongoing conditions will remain covered?
  • Are vet-fee benefits ‘per condition’ or is there a maximum amount for all conditions.
  • Does the excess need to be paid only once or every year if repeat claims need to be made for treatments of an ongoing illness?
  • What is the excess? What is the co-payment and when does it apply?
  • Will your vet allow ‘direct claims’ from the insurer?
  • Can you tailor your cover to help match your needs with your budget?
  • Our staff will be able to give you completely impartial advise on what to look for when choosing vet insurance.

Please download the following guides for more information: