COVID-19 Information

Following the latest update in guidance from our governing bodies, the BVA and the RCVS we wanted to update you on our current service provision.

Current opening hours are:

Ripon: Mon – Fri 8.30am – 6.00pm, Sat 9.00am – 4.00pm, Sun 10.00am – 3.00pm

Northallerton: Mon – Fri 8.30am – 6.00pm, Sat 8.30 – 12.00 noon

Easingwold: Mon – Fri 9.00am – 6.00pm, Sat 9.00am – 12.00 noon 

Pateley Bridge: Mon – Fri 9.00am – 6.00pm, Sat 9.00am – 12.00 noon 

Contacting Us

Our phone lines have been incredibly busy, so if your query is non-urgent please contact us in the following way:-

Our fabulous PetsApp can be used for repeat prescriptions, arranging appointments, general queries, information, making payments and virtual consults. If you have not already downloaded PetsApp it is really simple to do. From a smartphone or table click on the following link (for your local surgery) which will take you to the AppStore for you to download PetsApp then install and add your pet's details. 

Ripon clients: https://petsapp.com/bishopton-vets-ripon

Easingwold clients: https://petsapp.com/bishopton-vets-easingwold

Northallerton clients: https://petsapp.com/bishopton-vets-northallerton

Pateley clients: https://petsapp.com/bishopton-vets-pateley

Booking an appointment – please continue to book appointments either by sending an email to admin@bishoptonvets.co.uk or via our new PetsApp rather than calling as our phone lines are exceptionally busy.

Consultations – how do they work within social distancing restrictions?

When you call to book an appointment, you may be offered an in-person appointment at one of our surgeries e.g. for vaccinations, or we may schedule a telephone/video consultation appointment for the vet to assess the problem. If your vet then schedules an in-person appointment within 24- hours the cost of your video/phone consult will be deducted from this.

What to expect if you book an in-person consultation at one of our surgeries

• When you arrive for your appointment and are parked up please contact the team on the relevant number below:
  • Ripon: We have a member of staff managing the car park so we can confirm your arrival, give you updates and take payments. If for any reason no one is outside call or text us on 07801 321225
  • Northallerton: 01609 622009
  • Easingwold: 01347 821377
  • Pateley Bridge: 01423 712080
• Expect to wait in/by your car while your pet is taken inside by a member of our team.
• Please bring your mobile phone with you & ensure it is charged up as the vet will be contacting you from the consult room when they have examined your pet.
• It makes it easier if we can use PetsApp to communicate with you – click on the above links to download the App. Then install and add your pet’s details.
• For lameness or behaviour issues consider sending us some video footage beforehand ideally by PetsApp.

Please be patient when phoning or visiting us during this extremely difficult period. Our staff are working incredibly hard in very difficult conditions to look after everyone’s much loved pets.

Thank you for your consideration and support at this challenging time.